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An oldie but goodie: "The epistemology of software quality"

increment.com/teams/the-epistemology-of-software-quality/

the long-term expense of a stressful workplace is even greater, it does not appear as a line item in the accounting. As such, companies are incentivized to harm their employees—and eventually suffer for it.
increment.com

The epistemology of software quality – Increment: Teams